12. Emergency Contacts & Frequently Asked Questions

Important Information to Keep Within Reach

Emergency services in Vietnam

• Police: 113
• Fire and rescue: 114
• Ambulance: 115
• National search and rescue: 112

Please note that emergency phone operators may communicate only in Vietnamese. Ask your hotel, local guide or another trusted Vietnamese speaker to assist when necessary.

Vega Travel – Traveller Assistance

Head Office

7S A Nguyen Huu Huan Street, Hanoi, Vietnam

Office telephone: +84 24 3926 2092

Travel Service Hotline: +84 903 202 133

24/7 Emergency Hotline: +84 984 302 233

Email: info@vegatravel.vn

Website: www.vegatravel.vn

These contact details should be verified by Vega Travel before publication.

Frequently Asked Questions

1. Is Vietnam suitable for first-time travellers?

Yes. Vietnam is a popular destination for first-time visitors. Advance planning, reliable transportation and familiarising yourself with local customs can make your journey much easier.

2. Is Vietnam suitable for families with children?

Vietnam offers many family-friendly experiences, including cultural attractions, nature excursions, beach holidays and gentle boat trips. Choose activities appropriate for your children's ages and comfort levels.

3. Can I travel to Vietnam without speaking Vietnamese?

Yes. English is spoken in many hotels, tourist businesses and popular visitor areas, although communication may be more challenging in rural destinations.

4. Is Vietnam expensive to visit?

Vietnam offers a broad range of travel experiences, from budget-friendly accommodation and local eateries to luxury resorts, private journeys and premium cruises. Costs depend on your travel style and preferences.

5. Can I use my credit card everywhere?

No. International cards are widely accepted in many established businesses, but cash remains useful for smaller transactions.

6. Can I drink tap water in Vietnam?

Visitors should choose safe bottled, boiled or properly filtered drinking water rather than relying on untreated tap water.

7. Do I need travel insurance?

Travel insurance is strongly recommended, particularly for medical emergencies and unexpected disruptions.

8. What should I do if I lose my passport?

Contact the local police and your embassy or consulate for advice about replacement documents. Notify your travel insurer and travel provider as appropriate.

9. What happens if my Ha Long Bay cruise is cancelled because of bad weather?

Safety-related cancellations or itinerary changes may occur following decisions by the relevant authorities. Contact your cruise operator or travel provider to understand the available alternatives and applicable booking conditions.

10. How early should I arrive at the airport?

Follow the check-in guidance provided by your airline. As a general planning allowance, many travellers aim to arrive approximately two hours before domestic flights and three hours before international departures, although requirements can differ.

11. Is vegetarian food available?

Yes. Vegetarian cuisine is available across Vietnam, but always explain any strict dietary restrictions or allergies.

12. What should I do if I have a problem during a Vega Travel tour?

Contact your assigned guide or the Vega Travel assistance number provided in your booking confirmation. In an emergency, seek immediate assistance from the appropriate emergency service.

Travel with Confidence. Discover Vietnam with Vega Travel.

Vietnam is more than a destination. It is a collection of unforgettable moments, welcoming people, remarkable landscapes and deeply rooted traditions.

From your first arrival to your final farewell, careful preparation will help you experience more of what this beautiful country has to offer.

At Vega Travel, we are passionate about introducing travellers to the authentic spirit of Vietnam through thoughtfully planned journeys, local knowledge and personal attention.

Whether you dream of cruising among the limestone islands of Ha Long Bay, exploring the ancient streets of Hanoi, discovering the peaceful countryside of Ninh Binh or enjoying a private journey across Vietnam, we are here to help you plan your adventure.

Plan Your Vietnam Journey with Vega Travel

Email: info@vegatravel.vn

Travel Service Hotline: +84 903 202 133

Website: www.vegatravel.vn

Travel information last reviewed: October 2026. Visa rules, health requirements, transportation arrangements and other regulations may change. Please verify important details with the appropriate official authorities before departure.